Terms of Service

2. Eligibility and Parent or Guardian Authorization

Yonder is designed for students ages 13 through 18.

A person under 13 may not create an account or participate in the Services.

A student under 18 may use Yonder only with the participation and authorization of a parent or legal guardian.

We may request information reasonably necessary to confirm eligibility, parental authority or account ownership.

3. Our Experiences

Yonder currently offers three principal experiences.

Yonder Plan is a digital workspace that helps students explore interests, follow questions, organize projects, plan their time, reflect on their work and keep a record of what they have explored and created.

Yonder Coach provides one-to-one educational guidance from a Yonder professional. Coaches help students think through choices, work through roadblocks, decide next steps and maintain ownership of what they pursue.

Yonder Class consists of live online small-group learning experiences built around discussion, investigation, projects, problems, feedback and student thinking.

Features, availability, facilitators, schedules and specific content may change over time.

4. Educational Services, Not Professional Advice

Yonder provides educational and mentoring services.

Yonder is not an accredited school and does not award academic credit, diplomas or degrees unless expressly stated otherwise in writing.

Yonder is not a tutoring service and does not promise subject remediation, homework completion or particular grades.

Yonder is not therapy, mental-health treatment, medical care or crisis intervention.

Yonder is not college admissions counseling and does not guarantee admission to any school or program.

Yonder does not provide legal, tax or professional financial advice.

Any discussion of money, investing, markets, careers, businesses or financial decisions is provided for educational purposes only. Nothing in the Services constitutes an individualized recommendation to purchase, sell or hold any security or financial product, and Yonder does not act as a broker, investment adviser, fiduciary, attorney, accountant or tax adviser.

Learning and development depend on many factors outside Yonder's control, including a student's participation, choices, effort, circumstances and follow-through.

We do not guarantee any particular academic, personal, career, financial, admissions, employment or other result.

Examples of student projects, outcomes or experiences are illustrative and are not promises that another student will achieve the same result.

5. Parent and Guardian Role

Our approach is designed to give students meaningful ownership while keeping parents or guardians appropriately connected.

Parents should understand that Yonder may provide them with information about a minor student's participation and that the student's interactions with Yonder are not confidential from the student's parent or guardian in the manner of therapy or privileged professional services.

Parents remain responsible for parenting decisions, supervision outside Yonder's Services, and deciding whether a Yonder experience is appropriate for their student.

6. Coach Sessions and Off-Platform Contact

Yonder Coach interactions occur through scheduled Yonder sessions and Yonder-approved systems.

Students and Yonder personnel may not use private personal accounts, private text messaging, personal social-media accounts or other unauthorized channels to create one-to-one off-platform relationships.

Students and parents should report concerns regarding inappropriate communications, boundaries or conduct to Yonder promptly.

Yonder may restrict or terminate participation when reasonably necessary to protect students, personnel or the integrity of the Services.

7. Recordings and Consent

Yonder records all Yonder Coach sessions and Yonder Class meetings.

By enrolling a student in a recorded Service and providing the separate recording consent required during enrollment, the parent or legal guardian consents to the recording of the student's participation, including the student's name, image, voice, chat messages, screen sharing, work and other information communicated during the session.

Students will also be informed that sessions are recorded and may be required to provide age-appropriate assent before participating.

Recordings may be used for service delivery, family access, safety, supervision, quality assurance, responding to complaints or concerns, resolving disputes and complying with legal obligations.

Coach-session recordings may be accessible to the participating student, the student's parent or legal guardian and authorized Yonder personnel.

Because Classes involve multiple students, Class recordings may be accessible to enrolled students in the applicable cohort, their parents or legal guardians, the facilitator and authorized Yonder personnel.

Participants may not independently record, copy, download, screenshot, republish, post, transmit or distribute a Yonder session, Class recording or another participant's image, voice, personal information or work without Yonder's express written permission and any other consent required by law.

If a student or parent does not consent to required recording, the student may not participate in a Service for which recording is required.

8. Safety and Emergencies

Yonder is not an emergency or crisis-response service.

If a student appears to be in immediate danger or experiencing an emergency, contact 911 or an appropriate local emergency service.

If Yonder personnel reasonably believe disclosure is necessary to address a credible safety concern, suspected abuse, threatened harm, illegal activity or another serious risk, Yonder may share information with a parent or guardian, emergency personnel, law enforcement, child-protection authorities or other appropriate persons as permitted or required by law.

Nothing in these Terms creates a duty for Yonder to provide continuous monitoring or emergency supervision.

9. Accounts

Users must provide accurate information and keep account information reasonably current.

Account credentials are personal and may not be shared with unauthorized persons.

You are responsible for activity occurring under your account to the extent permitted by law.

Notify us promptly if you believe an account has been compromised or used without authorization.

10. Fees, Subscriptions, and Refunds

Prices and applicable billing terms are shown before purchase.

By providing a payment method, the purchasing adult represents that they are authorized to use that payment method and authorizes Yonder and its payment processor to charge amounts properly due under the purchase.

Taxes may be added when required by law.

Unless otherwise stated, fees are charged in U.S. dollars.

Yonder Plan and certain Yonder Coach arrangements may be sold as automatically renewing monthly subscriptions.

Before enrollment, we will disclose the amount to be charged, billing frequency, material subscription terms and method of cancellation.

By affirmatively purchasing an automatically renewing subscription, you authorize Yonder to charge the applicable subscription fee and any required taxes to your payment method each billing period until you cancel.

You may cancel before your next renewal using the cancellation method provided in your account or by contacting [email protected].

Cancellation stops future recurring charges and ordinarily becomes effective at the end of the then-current paid billing period.

Except where required by law or expressly stated otherwise, we do not provide prorated refunds for unused portions of a monthly billing period.

If we materially increase the recurring price, we will provide advance notice as required by applicable law before the new price takes effect.

Unless expressly stated otherwise at enrollment, Yonder Class is purchased for a specific six-week course rather than as an automatically renewing subscription.

A family may request a full refund if the student participates in the first week and the family determines that the Class is not a good fit, provided the refund request is received within seven calendar days following the student's first live Class meeting.

After that refund period, Class fees are nonrefundable except where required by law or where Yonder cancels the Class without providing a reasonable substitute or other remedy.

11. Scheduling and Availability

Coach sessions and Classes are offered subject to scheduling, facilitator availability, holidays, technical conditions and other operational constraints.

We may make reasonable scheduling changes and may substitute an appropriately qualified Yonder professional when necessary.

If Yonder must cancel a session or meeting, we may reschedule it or provide another reasonable remedy.

Specific rescheduling, missed-session or no-show rules displayed during scheduling or enrollment are incorporated into these Terms.

Yonder does not guarantee the continued availability of a particular coach, facilitator, meeting time or cohort.

12. Acceptable Use

Users may not use the Services to:

• harass, threaten, bully, exploit or harm another person;
• engage in sexual, discriminatory or abusive conduct;
• impersonate another person;
• attempt to establish prohibited private relationships with students or personnel;
• post or transmit unlawful or infringing material;
• interfere with or disrupt the Services;
• bypass security or access controls;
• gain unauthorized access to another account;
• distribute malware or malicious code;
• scrape or harvest personal information;
• distribute session recordings; or
• use the Services in a way that creates a material safety risk.

Yonder may remove content, restrict functionality, suspend participation or terminate access when we reasonably determine that conduct violates these Terms or creates a safety, legal or operational risk.

13. User Content

Students retain ownership of original content they create and submit to Yonder, subject to any rights in third-party materials incorporated into that content.

By submitting content to the Services, the student and, where applicable, the parent or guardian grant Yonder a nonexclusive, worldwide, royalty-free license to host, store, copy, display, transmit, process and otherwise use that content as reasonably necessary to operate, secure and improve the Services and provide the student's Yonder experience.

This license does not authorize Yonder to use an identifiable student's work in public advertising or marketing without separate permission.

We may use aggregated or deidentified information that does not reasonably identify a student for analytics, research and service improvement.

14. Yonder Intellectual Property

The Services, including Yonder's software, designs, curriculum structures, prompts, text, graphics, branding, logos, templates and other materials created by Yonder, are owned by Yonder or its licensors and are protected by applicable intellectual-property laws.

Subject to these Terms, Yonder grants users a limited, revocable, nonexclusive, nontransferable right to use the Services for their own personal and educational purposes.

No ownership rights in Yonder intellectual property are transferred to users.

15. Automated and AI-Assisted Features

Certain Yonder features may use automated or artificial-intelligence-assisted technology to generate suggestions, prompts, summaries, ideas or other content.

Automated outputs may be incomplete, inaccurate or inappropriate and should be evaluated using independent judgment.

Yonder does not guarantee the accuracy of automated output, and users should not rely on it as the sole basis for medical, legal, financial, safety-critical or similarly important decisions.

Users should not intentionally provide unnecessary highly sensitive personal information to automated features.

16. Third-Party Services

Some Yonder functionality depends on third-party services such as payment processors, scheduling systems, video platforms, hosting providers or other technology providers.

Yonder is not responsible for an independent third party's services, outages, terms or conduct except to the extent required by law.

17. Suspension and Termination

A family may stop using Yonder at any time, subject to applicable billing and cancellation provisions.

Yonder may suspend or terminate access if a user materially violates these Terms; fails to pay applicable fees; creates a safety risk; abuses another participant or Yonder personnel; misuses the Services; or where suspension or termination is reasonably necessary to comply with law or protect Yonder or others.

Where practical and appropriate, we may provide notice before termination.

Sections that by their nature should survive termination, including provisions concerning intellectual property, payment obligations, disclaimers, limitation of liability and disputes, will survive.

18. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

YONDER DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE TO THE EXTENT SUCH WARRANTIES MAY LAWFULLY BE DISCLAIMED.

YONDER DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR COMPLETELY SECURE, OR THAT ANY PARTICULAR RESULT WILL OCCUR.

NOTHING IN THESE TERMS DISCLAIMS A WARRANTY OR RIGHT THAT APPLICABLE CONSUMER LAW DOES NOT PERMIT US TO DISCLAIM.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YONDER AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE OR LOSS OF DATA, ARISING OUT OF OR RELATING TO THE SERVICES, EVEN IF ADVISED THAT SUCH DAMAGES COULD OCCUR.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YONDER'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS ACTUALLY PAID TO YONDER BY THE APPLICABLE CUSTOMER DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $100.

THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED, INCLUDING LIABILITY TO THE EXTENT CAUSED BY FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE OR OTHER CONDUCT FOR WHICH APPLICABLE LAW PROHIBITS LIMITATION.

Some jurisdictions do not allow certain exclusions or limitations, so some of the foregoing may not apply.

20. Indemnification

To the extent permitted by law, an adult customer agrees to indemnify and hold harmless Yonder and its officers, employees, contractors and agents from third-party claims, damages, liabilities and reasonable costs arising from that adult's material violation of these Terms, unlawful misuse of the Services or infringement of another person's rights.

This provision does not require a parent or guardian to indemnify Yonder for Yonder's own negligence, unlawful conduct or other liability that applicable law does not permit Yonder to shift.

21. Informal Dispute Resolution

Before filing a lawsuit concerning these Terms or the Services, the parties agree to make a good-faith effort to resolve the dispute informally.

A party may begin that process by sending a written notice describing the dispute and requested resolution to [email protected].

The parties will have 30 days after receipt of the notice to attempt to resolve the matter before initiating formal proceedings, except where immediate injunctive or emergency relief is reasonably necessary.

22. Arbitration and Class Waiver

Except for disputes eligible for small-claims court, requests for appropriate injunctive relief, and claims that applicable law does not permit to be arbitrated, the adult contracting customer and Yonder agree that disputes arising from these Terms or the Services will be resolved through binding individual arbitration rather than a jury trial.

Arbitration will be administered by the American Arbitration Association under its applicable Consumer Arbitration Rules, unless the parties agree otherwise.

Arbitration will take place remotely, in the county where the customer resides, or in another mutually agreed location.

The arbitrator may award the same individual remedies that a court could award to the extent permitted by law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ADULT CUSTOMER AND YONDER AGREE TO BRING CLAIMS ONLY IN THEIR INDIVIDUAL CAPACITIES AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE ACTION.

A customer may opt out of this arbitration provision by emailing [email protected] within 30 days after first accepting these Terms and stating the customer's name, account email and an unequivocal request to opt out of arbitration.

If applicable law does not permit a parent or guardian to bind a minor to arbitration or a class waiver for a particular claim, this section will not be interpreted to do so.

23. Governing Law and Venue

These Terms are governed by the laws of the State of Minnesota, without regard to choice-of-law principles, except to the extent applicable law requires otherwise.

For a dispute that is not subject to arbitration, the parties consent to the jurisdiction of the state and federal courts located in Hennepin County, Minnesota, except where applicable consumer law requires another forum.

24. Changes to the Services and These Terms

We may modify the Services and these Terms from time to time.

If we make a material change to these Terms, we will provide reasonable notice.

Changes will apply prospectively. Where applicable law requires affirmative consent to a change, we will obtain it.

Continued use after an effective change constitutes acceptance only to the extent permitted by law.

25. Communications

By providing an email address or other contact information, you consent to receive transactional communications reasonably related to enrollment, accounts, billing, scheduling, security, safety and use of the Services.

Marketing communications are subject to applicable law and available opt-out mechanisms.

26. General

Users may not assign these Terms without our written consent.

Yonder may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets or similar business transaction, subject to applicable law.

If a provision of these Terms is determined to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in effect unless applicable law requires otherwise.

A failure to enforce a provision on one occasion is not a waiver of the right to enforce it later.

These Terms, the Privacy Policy, purchase terms presented at checkout, and any expressly incorporated policies constitute the agreement between the customer and Yonder concerning the Services, except where the parties enter into a separate written agreement.

If a separate signed agreement expressly conflicts with these Terms, the signed agreement controls with respect to that conflict.